127: Ryan Suydam on Client Experience

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This episode runs 28 min. 55 sec.

What is your typical client experience like? Is it predictable? Is it consistent from client to client? Ryan Suydam joins David to discuss the latest in CX.

Ryan Suydam

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Mentioned in This Episode 127: Ryan Suydam on Client Experience

  • What is a CXO? Should your firm have one?
  • Is ‘client experience’ just marketing’s flavor-of-the-month?
  • Some tools used to measure client experience
  • Client Savvy’s CX Deck
  • Can you deliver a great client experience without a great employee experience?
  • Is client experience a differentiator for your firm?
  • How does client experience benefit recruiting and retention?
  • The value of event marketing when introducing something new

Resources Mentioned in This Episode

 

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